FAQs

1. Are your products authentic?
Yes, all products at Dermavina are 100% authentic and sourced directly from trusted Korean skincare brands. We only stock original and verified items.

2. Are your products suitable for sensitive skin?
Many of our products are formulated with gentle, skin-soothing ingredients such as Centella Asiatica, rice extract, and snail mucin. Always check product descriptions or reach out to us for personalized suggestions.

3. Do you offer products for all skin types?
Yes, we carry a wide range of skincare solutions suitable for dry, oily, combination, and sensitive skin. You can explore by concern or routine type on our website.

4. How do I know which product is right for me?
Each product page includes detailed descriptions, skin type recommendations, and benefits. If you need help, our customer care team can guide you based on your skin goals.

5. Are your products vegan or cruelty-free?
Many of the brands we carry follow cruelty-free practices. Some products are vegan while others may contain natural animal-derived ingredients like snail mucin or propolis. You can filter for vegan-friendly items on our site.

6. How long will it take to see results?
Results may vary depending on the product and your skin type, but many customers notice improvements within 2 to 4 weeks of consistent use.

7. Do you sell full skincare routines?
Yes, we offer product sets and bundles that make it easy to build a complete skincare routine. You can also shop by category such as cleansers, serums, moisturizers, and sunscreens.

8. Are your sunscreens safe for daily use?
Absolutely. Our sunscreens are designed for daily wear, even under makeup. They offer strong protection without clogging pores or leaving a white cast.

9. How should I store my skincare products?
Keep your products in a cool, dry place away from direct sunlight. Make sure to close caps tightly after use to maintain freshness and stability.

10. What if a product doesn’t work for me?
We understand that skincare is personal. If you’re not satisfied, please contact us so we can assist you. Be sure to review our return and refund policy for full details.